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Oh 2018, your IT concerns were so linear and logical!

04 Oct 2021
Recently, I came across an article that detailed the priorities held by CIO's in 2018. As much has changed in the last few years (and at an accelerated rate in the previous 18 months), it was intriguing to compare how they've aligned or shifted over time.
Glasses Guy

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Did You Take a Vacation Yet This Year?

21 Jul 2021
Not the kind where you’re still attached to your phone the whole time. The type where you’re completely off the grid for hours or days. The professional strategy never leaves us however time to reflect, relax, and reconnect with nature never disappoints.
Glasses Guy

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HIPAA Compliance Laws

Cybersecurity Solutions: Why a Business Needs to Understand HIPAA Compliance Laws

30 Apr 2021

If you work in the medical or healthcare field, you know the importance of HIPAA compliance. Within the past few years, there were 4 billion confidential records compromised within the workplace.

Glasses Guy

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With cyberattacks on the rise, your business could be in jeopardy. That's why you must do everything within your power to follow guidelines and ensure your employees are compliant. If you don't, the consequences could be detrimental.

Pillars of Healthcare

The 3 Pillars of Healthcare

18 Mar 2021

The last year has challenged all who provide healthcare services in any specialty to our global community. The need for mental health support, addiction services, long-term care, and protection of our highest risk community, as well as COVID-19 testing and vaccinations, have stretched the limits of our devoted teams.

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Being a Woman in STEAM

16 Feb 2021

How did you end up in technology?  

That’s a cornerstone question asked and answered daily in my world. I responded to this question in different ways for years.  It took time to understand what got me here and what’s kept me in technology when so many other women have left due to burning out or lack of that mysterious work-life balance (that’s a conversation for another day).

Glasses Guy

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Contact center

What is a contact center, and why should I care?

16 Feb 2021

A client of mine asked me that question this week, and it reminded me that sometimes our industries make up terminology that doesn't make sense to the rest of the world. Let me explain the term for all of the greater good!

Glasses Guy

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A contact center is today's evolution of the call center, which has been powering customer service globally for decades.

When phone calls were the primary delivery system for answering questions, paying bills, and any interaction with your favorite brands, calling them "call centers" made much more sense.

Cybersecurity in 2021

5 Ways 2020 Makes 2021 A Different New Year

30 Dec 2020

Your advisors are likely calling to talk about your plans for 2021. It is important to have these conversations and ensure you have evaluated the projects required for success in the coming year.

Glasses Guy

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