Recently, I came across an article that detailed the priorities held by CIO's in 2018. As much has changed in the last few years (and at an accelerated rate in the previous 18 months), it was intriguing to compare how they've aligned or shifted over time.

Not the kind where you’re still attached to your phone the whole time. The type where you’re completely off the grid for hours or days. The professional strategy never leaves us however time to reflect, relax, and reconnect with nature never disappoints.

Having the best, HIPPA compliant tools available for your employees that handle regular patient contact allows medical practices to more efficiently manage patient experience. Take a look.

If your employees weren’t able to get into the office, would your company still be able to help customers? Here’s how to take customer service to the cloud.

If you work in the medical or healthcare field, you know the importance of HIPAA compliance. Within the past few years, there were 4 billion confidential records compromised within the workplace.

With cyberattacks on the rise, your business could be in jeopardy. That's why you must do everything within your power to follow guidelines and ensure your employees are compliant. If you don't, the consequences could be detrimental.

The last year has challenged all who provide healthcare services in any specialty to our global community. The need for mental health support, addiction services, long-term care, and protection of our highest risk community, as well as COVID-19 testing and vaccinations, have stretched the limits of our devoted teams.

How did you end up in technology?  

That’s a cornerstone question asked and answered daily in my world. I responded to this question in different ways for years.  It took time to understand what got me here and what’s kept me in technology when so many other women have left due to burning out or lack of that mysterious work-life balance (that’s a conversation for another day).

A client of mine asked me that question this week, and it reminded me that sometimes our industries make up terminology that doesn't make sense to the rest of the world. Let me explain the term for all of the greater good!

A contact center is today's evolution of the call center, which has been powering customer service globally for decades.

When phone calls were the primary delivery system for answering questions, paying bills, and any interaction with your favorite brands, calling them "call centers" made much more sense.

Are you struggling with the blurred line separating work and the rest of your life?

Your advisors are likely calling to talk about your plans for 2021. It is important to have these conversations and ensure you have evaluated the projects required for success in the coming year.